These Terms of Service ("Terms") govern your use of the HelixGate platform and website operated by HelixGate Technologies Limited, a company registered in England and Wales ("HelixGate"). By accessing or using HelixGate you agree to these Terms.
HelixGate grants Customer a non-exclusive, non-transferable right to access and use the Platform during the Subscription term for Customer's internal business purposes. Each Customer instance is physically isolated — no Customer's data is accessible to another Customer.
Users are responsible for maintaining the confidentiality of their credentials. Customers must notify HelixGate immediately at [email protected] upon becoming aware of any unauthorised access.
Subscription fees are as agreed in the Customer's order form or subscription agreement. Fees are invoiced in advance and are non-refundable except as required by law or as expressly stated in these Terms.
HelixGate reserves the right to modify pricing with 60 days' notice to existing customers. Price increases will not apply to the current Subscription term.
Customer retains all ownership rights in Customer Data. HelixGate processes Customer Data only to provide and improve the Platform, as described in our Privacy Policy and the Data Processing Agreement (DPA) incorporated into these Terms.
HelixGate acts as a data processor in relation to personal data entered into the Platform by Customer. Customer is the data controller. The DPA sets out the obligations of both parties under UK GDPR and the Data Protection Act 2018.
Customer Data is hosted within the United Kingdom or European Economic Area. HelixGate will not transfer Customer Data outside these territories without Customer's prior written consent.
Customers and Users must not:
HelixGate and its licensors retain all intellectual property rights in the Platform. No rights are granted other than those expressly stated in these Terms. Customer grants HelixGate a limited licence to process Customer Data solely to provide the Platform.
HelixGate targets 99.5% monthly uptime for the Platform, excluding scheduled maintenance windows notified in advance. Maintenance windows will, where possible, be scheduled outside business hours (09:00–18:00 GMT Monday–Friday).
HelixGate implements security measures including AES-256 encryption at rest, TLS 1.3 in transit, isolated per-customer environments, role-based access control, and regular security assessments. Full details are available on our Security page.
In the event of a personal data breach, HelixGate will notify affected Customers within 72 hours of becoming aware of the breach, in accordance with UK GDPR Article 33.
Each party agrees to keep confidential all non-public information disclosed by the other party, and to use such information only for the purposes of performing its obligations under these Terms. This obligation survives termination for 3 years.
To the maximum extent permitted by applicable law:
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.
Either party may terminate these Terms on written notice if the other party materially breaches these Terms and fails to remedy that breach within 30 days of written notice.
Upon termination, HelixGate will make Customer Data available for export for 30 days, after which it will be securely deleted.
These Terms are governed by the law of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales. Both parties agree to attempt resolution through good faith negotiation for 30 days before commencing formal proceedings.
HelixGate may update these Terms from time to time. Material changes will be communicated to Customers by email with at least 30 days' notice.
For questions about these Terms: [email protected]
HelixGate Technologies Limited, registered in England and Wales.